We were experiencing car trouble as we were driving through Charleston in our brand new 2017 Tahoe and used into Hendrick Chevrolet. I went inside the showroom to inquire about the warning lights, and almost immediately, the sales manager came out to assist us and directed us directly to the service department. There, Patrick took control of coordinating the diagnostics of our car. When the problem could not be deciphered in two hours, Patrick lines up an Enterprise car (matching Tahoe) so we could get back onto the road since we had a schedule to keep.
Repair was completed by the time we returned two days later. Great people at Hendrick's!
Terry is always fantastic to work with. My one complaint is that it cost over $100 to change the oil In my Chevy Silveradoand and put a patch on a tire which seems very high. I do like the service staff. Unfortunately because of pricing I will probably look for alternatives for oil changes and small repairs.
It was good seeing Terry again to help me with my appointment, basically my time went smooth as usual without a hitch. She was quick at trouble shooting the wheel ordeal I had with my car. Smooth and pleasant as always. Thanks a lot!
Miscommunication over the extent of service needed; I'd planned on about an hour and brought work with me for the waiting room, but it ended up being all day and a major service, as opposed to just oil. But, I presume the work needed done. This was my first service (regularly scheduled) on my used vehicle, so now I am confident that the car is 'up to date' as the major servicing was done under my ownership.
i had different options to help with the purchase of the vehicle like sam's auto club and retired military. it wasn't explained to me at first that Rick Hendrick's discount could not be used by me. i could only hope that everything else told to me was correct. overall after talking to the manager i am completely satisfied.